About SalesPilot
SalesPilot is an international sales and customer operations company based in Cebu.
We run sales floors for clients and operate on a modern business platform ourselves. As we add SaaS clients, we need a technical support team that can help users solve problems quickly and keep accounts healthy.
Many of our best support people will come from the sales floor — they already know the product and the customer — but we also welcome applicants with direct support experience.
About the role
You'll be the first line of help for users and clients on the business software we support — troubleshooting issues, answering how-to questions, logging bugs, and escalating when needed. You'll work Australian hours alongside clients in that timezone.
Clear communication matters as much as technical ability. Most of your customers are business users, not developers.
What you'll do
- Respond to support tickets, emails and live requests during Australian business hours
- Troubleshoot user issues on CRM, telephony, and business operations tools
- Document solutions and contribute to internal knowledge base articles
- Escalate bugs and product gaps with clear reproduction steps
- Help new users get set up and confident on the platform
- Flag recurring issues to product and operations teams
- Maintain a professional, patient tone with non-technical users
What we're looking for
- Excellent spoken and written English
- 1+ years in technical support, help desk, or a client-facing software role
- Logical troubleshooting — you ask good questions and narrow problems down
- Comfort with web applications, browsers, and SaaS tools
- Calm under pressure; you don't blame the user
- B2B or call-centre environment experience is a plus
What we offer
- Competitive salary with performance incentives
- Australian day-shift schedule
- Structured onboarding on our platform and client products
- Modern office and equipment
- Path to senior support, customer success, or team leadership
- Health and wellness benefits